Frequently Asked Questions
When should kids have their vision checked?
Young children should have their vision checked by an optometrist or ophthalmologist by age three. Catching a vision problem early is very important for the child’s visual development and learning. If you notice one of their eyes is turning or they otherwise seem to be having difficulty with their vision, schedule an eye exam even earlier. After that, your child should be rechecked yearly unless otherwise directed by your doctor. Do not assume that school screenings or your pediatrician’s vision check is sufficient! These are cursory tests that will only show a significant distance vision issue. They will not detect close vision issues, internal eye problems, or eye muscle related issues. Also, do not assume that your child is seeing clearly because they aren’t complaining of blurry vision. Children can’t necessarily discern what should or should not be clear, or even what clear vision is. When in doubt, get them in for an eye exam!
Do you offer eye exams?
No, we do not have an optometrist or ophthalmologist on staff. However, we are happy to refer you to a qualified doctor in the area. Just give us a call!
Do you accept insurance for children’s eyewear?
No, we are not providers for any insurance plans. Because of that, we are able to offer the extensive eyewear selection that we do. However, after making a purchase, we can supply you with an itemized receipt for you to submit to your insurance, health savings, or flexible spending for reimbursement. Check with your insurance on your out-of-network benefits.
Do you offer a warranty on frames and/or lenses?
Kids are tough on many things, and glasses are no exception! Frames have a one year manufacturer’s defect warranty. Although, most frame breakage with children is usually not due to a manufacturer’s defect, it’s due to kids being kids. In the case of normal breakage, frame replacements are 50% off of the original frame cost and are replaced as a complete frame only, for as long as the frame or parts are available. Lenses with an Anti-Reflective Treatment have a two year scratch warranty.
As always, we strongly encourage kids to have alternate and task-specific pairs! Ask us about savings on additional pairs!!
Can my child wear their glasses while playing sports?
It is not recommended that regular eyewear be worn for sports (this is for adults too!). Not only is the eyewear in danger of breaking on impact, but the child can also be injured. Sports glasses are designed to take the rough contact during sports and remain intact, as well as protecting your child from injury. Protective sports glasses are recommended for everyone playing sports and are available with or without prescription!
How should we care for my child’s Eye Candy Kids eyewear?
Instruct your child to always put their glasses on with two hands; always take their glasses off with two hands. This will help keep them in good shape! Always store them in the case they came with, and if out of the case, lay them with the lenses up. Never put glasses face down on the lenses, as they will get scratched. That’s bad news! For cleaning, rinse the lenses with lukewarm water first to remove any dust that may be clinging on. Then, use your Eye Candy Kids spray cleaner on both sides of the lenses. Finish by polishing the lenses dry with a microfiber cloth. Don’t forget to wash your microfiber cloths in the washing machine regularly without fabric softener. Do not use alcohol or any other household cleaner to clean your lenses or frames!
It is important that your glasses always fit well. Please stop in to see our opticians any time for some fine tuning—or major overhaul!
Can I order frames over the phone/online?
It is critical that a child’s eyewear be fitted properly by an experienced optician, from the initial selection to the final delivery. For that reason, we do not recommend ordering online from any site! If your child has successfully worn a particular style previously and you’d like to reorder it, we’d be happy to take that order by phone and ship it to you. However, be sure to take them to a qualified optician in your area for final fitting.
Do you recommend any children’s books about wearing glasses?
Below are all great books for young children to enjoy and see that other kids wear glasses too!
- The Princess Who Wore Glasses by Laura Hertzfeld Katz
- I Wish I Had Glasses Like Rosa by Kathryn Heling and Deborah Hembrook
- Who Wears Glasses? by Ana Galan
- Fancy Nancy, Spectacular Spectacles by Jane O’Connor
- My Travelin’ Eye by Jenny Sue Kostecki-Shaw